Privacy Policy

1. Who we are

Stratagem Systems (“we,” “us,” or “our”) is a web design and business automation company based in Hampstead, Maryland. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you visit stratagemsystems.com, contact us, opt in to SMS/text messaging, or use our services.

Contact: info@stratagemsystems.com · (443) 652-8267

2. What information is collected

When you contact us, submit a form, use our chat widget, or opt in to SMS, the personal information we collect is limited to:

• Name
• Email address
• Phone number

We do not ask for or collect other personal details through our forms (such as mailing address, payment card numbers, or government ID).

Separately, our website and hosting/tools may automatically process limited technical data needed to run the site (for example IP address, browser type, and cookie identifiers). See section 5 for cookies and tracking.

3. How data is used

We use your name, email, and phone number to:

• Respond to inquiries and provide the services you request
• Schedule discovery calls, send confirmations, and follow up
• Send SMS/text messages you have opted in to receive (appointment reminders, follow-ups, service updates, and/or marketing texts, as disclosed at opt-in)
• Comply with legal, regulatory, and carrier messaging requirements

Technical site data (cookies/logs) is used only to operate, secure, and improve the website. We only send marketing texts when you have provided prior express written consent (or other consent required by law). Message frequency varies. Message and data rates may apply.

4. SMS opt-in details

If you provide your mobile phone number and consent to text messaging (for example through a website form, checkbox, keyword, chat widget, or verbal consent we document), you are opting in to receive SMS/text messages from Stratagem Systems related to your inquiry or our services. The only personal information associated with SMS opt-in is your name, email, and phone number (as provided).

• What you may receive: appointment reminders, missed-call follow-ups, service updates, and (where separately disclosed and consented) promotional or marketing messages.
• Consent is not a condition of purchase. You can still contact us or use our services without opting in to marketing texts.
• Opt out: Reply STOP to any message to unsubscribe from SMS. You may also email info@stratagemsystems.com or call (443) 652-8267.
• Help: Reply HELP for assistance, or contact us using the information above.
• Carriers: Supported carriers may change. Carriers are not liable for delayed or undelivered messages.

No sharing of SMS opt-in / mobile information (critical): We do not sell, rent, share, or transfer your SMS opt-in consent, mobile phone number, or related texting consent data to third parties or affiliates for their own marketing or messaging. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We only use your number to deliver messages you consented to, and to use necessary service providers that process messages solely on our behalf (for example SMS delivery platforms), under agreements that prohibit them from using your data for their own marketing.

5. Cookies & tracking information

Our website may use cookies, local storage, pixels, and similar technologies to:

• Keep the site working (session, security, load balancing)
• Remember preferences
• Power chat widgets, forms, and embedded tools
• Measure traffic and performance (analytics), if enabled
• Support advertising or remarketing, if enabled

You can control or delete cookies through your browser settings. Blocking some cookies may limit site features (including chat or forms). Third-party tools we embed (such as chat or form providers) may set their own cookies subject to their privacy policies.

6. Data security practices

We take reasonable steps to protect personal information, including:

• HTTPS/TLS encryption for data in transit on our website
• Access limited to personnel and vendors who need it to perform their work
• Use of reputable hosting, CRM, and messaging platforms with their own security controls
• Retention only as long as needed for business, legal, and messaging-compliance purposes

No method of transmission or electronic storage is completely secure. If we become aware of a breach that requires notice under applicable law, we will notify affected individuals as required.

7. When we share information (other than SMS marketing)

We do not sell personal information. Outside of the SMS no-sharing rule in section 4, we may share information only with:

• Service providers who help us operate our business (website hosting, CRM, form tools, chat widgets, email/SMS delivery) under instructions to process data for us
• Professional advisors or authorities when required by law, legal process, or to protect our rights and safety

Again: SMS opt-in data and mobile numbers collected for texting are not shared with third parties or affiliates for their marketing or promotional use.

8. Your rights (unsubscribe, update info, etc.)

Depending on where you live and how you interact with us, you may:

• Unsubscribe from SMS — reply STOP anytime; confirmations may be sent to complete the opt-out
• Unsubscribe from email — use the unsubscribe link in marketing emails, or email us to be removed
• Update or correct your information — email info@stratagemsystems.com or call (443) 652-8267
• Request access or deletion — ask what personal data we hold about you, or request deletion, subject to legal and operational exceptions (for example records we must keep)
• Limit cookies — adjust browser or device settings

To exercise these rights, contact us at the email or phone above, or use our contact page. We will respond within a reasonable time as required by applicable law.

9. Children’s privacy

Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.

11. Contact

Privacy questions or requests: Contact us · info@stratagemsystems.com · (443) 652-8267